#3 – Beyond One-Time Sales: Philips’ Path to Monetising High-Value Returns

Florian André

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What if the products your customers return… could be your most profitable growth engine?

In this episode of The Products to Services Podcast, Florian André (P2S) speaks with Boris Romero, Head of Commercial Strategy & Transformation at Philips. Together, they explore how Philips reimagined the economics of product returns - turning a traditional liability into a repeatable source of margin and market differentiation.

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You’ll learn:

How Philips designed its first subscription-ready device
Why refurbishment and redeployment now drive profitability
What KPI and mindset shifts were needed to support the model.

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This is a must-listen for manufacturers navigating the shift to Product-as-a-Service, circular design, or recurring revenue models - and wondering how to make the economics work.

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Keep the conversation going!

Connect with our host ⁠⁠⁠Florian André⁠⁠⁠
Connect with our guest ⁠⁠⁠⁠⁠⁠⁠Boris Romero⁠

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Discover more resources on XaaS in manufacturing.

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What if the products your customers return… could be your most profitable growth engine?

‍

You’ll learn:

How Philips designed its first subscription-ready device
Why refurbishment and redeployment now drive profitability
What KPI and mindset shifts were needed to support the model.

‍

This is a must-listen for manufacturers navigating the shift to Product-as-a-Service, circular design, or recurring revenue models - and wondering how to make the economics work.

‍

Keep the conversation going!